Refund policy

We understand that sometimes purchases don't work out as planned, so we've streamlined our return process for your convenience. However, we reserve the right to update this policy as needed. Please note that returns are only accepted for products purchased directly from our website, gochangene.com. In some cases, we may request photos of the product before finalizing your return. To ensure a smooth process, all returns must be initiated within 30 days of purchase.

Here's the good news! All gochangene.com beds come with a no-flat foam guarantee. If your pet bed's foam loses its shape at any time, simply contact us at help@gochangene.com and we'll be happy to assist you. For any questions regarding returns or product guarantees, don't hesitate to reach out to our friendly customer support team.

Refund Processing

Please allow up to 7 business days for your return to be processed and your refund to be issued once we receive and inspect the item.