Shipping policy

Shipping timelines reflect total order processing and shipping times. Your product will be processed and shipped within 1-2 business days of the order date—you can also check the detial in our page.

Which countries do you ship to?

We ship to about 20 countries around the world and are always hoping to add more. You can select your shipping location at the checkout page.

How long will it take for my order to ship and be delivered?

We'll need a little time to process your order at our warehouses. We send a shipping confirmation email at shipment with tracking details and carrier information.We want you to enjoy your On gear as quickly as possible, so we try to get you the goods quickly. Depending on your country and desired shipping speed, your package should be delivered in 7-10 business days. We provide estimated delivery dates at checkout.

How much will shipping cost?

FREE Standard Shipping on all orders over $79. For orders under $79, we offer a flat rate of $8.95.FREE Exchanges: We cover shipping for all size/style exchanges.Simple Returns: Return or exchange your items within 30 days of delivery.

What if you do not ship to my country?

Please get in touch with our customer service team through the Contact Us form on our website, and they'll help you with your order.

What can I do if I haven't received my package?

We’re sorry you're still waiting for your order. No one likes waiting longer than they have to for new gear. You can get in touch with our team through the Contact Us form on our website, and they'll investigate the details of your order's whereabouts.